Do I need a house alarm system?

No. MotorGuard Pro and Pro+ work as independent gate alarms. The OneControl app sends you alarm notifications. An existing alarm-system connection is optional.

How do I arm the gate?

Arm it manually in the OneControl app, or use automatic arming. Ask your installer to set it up and test it with you.

Can I connect it to my existing alarm?

For a wireless connection, use MotorGuard Pro+ with RX-Link. RX-Link’s relay connects to an alarm-zone input on any existing alarm system, or to an armed response radio. Your installer must wire and test the connection.

Can I still open and close the gate?

Yes. Gate opening, closing and access control are included alongside the gate alarm features. Your installer will show you how gate control and arming work together.

What can I do in the app?

Arm your MotorGuard gate alarm and receive alarm notifications. Also check gate, alarm and fence status, and control connected equipment from your phone. The available features depend on your device and installation.

How do I get started?

Download OneControl from the App Store or Google Play. Follow the sign-up steps. If your installer has already set up the device, ask them to share access with you.

I forgot my password.

Tap “Forgot password?” on the sign-in screen and follow the email instructions.

How do I add a device?

Open the Devices tab, tap + and follow the steps. Ask your installer if you are unsure which device to choose.

How do I give someone access?

Open the device and tap “Grant Access”. Enter their email address and choose what they can do. You can remove their access at any time.

How do I set a schedule?

Open the device and look for “Scheduled Triggers” or “Auto Arm / Auto Disarm”. Follow the steps in the app. Some features require a Pro subscription.

My device is offline.

Check that the device has power, your Wi-Fi router is working and your phone has internet access. Check the Wi-Fi signal near the device. If it stays offline, contact us.

I am not getting alerts.

Allow OneControl notifications in your phone settings. Then check that the alerts you want are switched on for that device in the app.

Free or Pro subscription?

The free option includes basic control, status and core alerts. Pro adds schedules and access sharing. See the device’s Subscription section in the app for current prices and features.

How do I manage my subscription?

Check the Subscription section in the app. For cancellation or refund questions, read our refund policy or contact us.