Privacy Policy
Last Updated: July 2026
Privacy Policy for OneControl
OneControl (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you use the OneControl mobile application (“App”), our products and our website.
By using our App, products or website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. About OneControl
OneControl designs, manufactures and supplies intelligent security and automation systems for residential, commercial and agricultural properties.
Our products include, but are not limited to:
MotorGuard Pro
MotorGuard Pro+
GateSensor
FenceGuard Pro
FenceGuard Pro+
AlarmLink
AlarmCom
EthLink
OneRemote
PlantGuard
These products communicate with the OneControl mobile application to provide monitoring, notifications, automation and remote control functionality.
2. Information We Collect
Depending on how you use our products and services, we may collect the following information.
Personal Information
When you register an account we may collect:
Full name
Email address
Mobile phone number
Password (stored securely in encrypted form)
Country
Company name (for installers and distributors)
Device Information
To improve security and functionality we may collect:
Device model
Operating system version
Device identifiers
App version
Crash reports
Diagnostic information
Product Information
When connecting OneControl devices we may collect:
Device serial numbers
Device names
Firmware versions
Device status
Battery status
Event history
Configuration settings
Property Information
Depending on your configuration we may store:
Property name
Device locations
Automation settings
User permissions
Shared user accounts
3. Permissions Used by the App
The OneControl App may request access to certain device permissions.
These permissions are only used to provide the requested functionality.
Internet Access
Required to communicate with OneControl cloud services and connected devices.
Wi-Fi / Network Access
Required for:
Device setup
Remote monitoring
Remote control
Firmware updates
Bluetooth
Bluetooth may be used for:
Initial device setup
Local device communication
Bluetooth-only user access where configured
Notifications
Used to send important alerts including:
Gate opened
Gate left open
Gate tampering
Electric fence alarms
Alarm events
Device faults
Battery warnings
Connectivity alerts
Camera
If used, camera access allows users to:
Scan QR codes
Configure devices
Capture installation information
The OneControl App does not continuously record or monitor your camera.
Location
Location permission may be requested where required by Android for Bluetooth or Wi-Fi device discovery.
OneControl does not use location information to track users.
4. How We Use Your Information
Your information is used to:
Create and manage your account
Authenticate users
Connect OneControl devices
Send notifications
Provide remote monitoring
Improve system performance
Diagnose technical problems
Provide customer support
Improve our products and services
Comply with legal obligations
5. Security Monitoring Data
Depending on the products you own, OneControl may process security-related events including:
Gate status
Gate tampering
Garage status
Electric fence alarms
Alarm system events
Battery levels
Device health
Automation events
User activity logs
This information is processed solely to provide the services requested by the user.
6. CCTV Integration
The OneControl platform supports integration with selected third-party CCTV systems including:
Hikvision
HiLook
Dahua
UNV
When enabled by the user, OneControl may display camera streams or automatically open selected cameras when predefined events occur.
Camera footage is provided by the connected CCTV system.
OneControl does not claim ownership of recorded footage.
7. Alarm System Integration
Where supported, OneControl may integrate with compatible alarm systems.
Information displayed may include:
Arm/disarm status
Zone status
Partition status
Trouble conditions
Event history
This information remains under the control of the property owner.
8. Sharing Devices
OneControl allows device owners to securely share access with other users.
Permissions may include:
Specific days of access
Time restrictions
Bluetooth-only access
Visitor access
Device expiry dates
Notification preferences
Individual user permissions
Only the device owner controls shared access.
9. Installer Accounts
Installers and distributors who register with OneControl may provide additional business information including:
Business name
Contact details
VAT number (where applicable)
Physical address
Installation information
This information is used only to administer installer accounts and provide support.
10. Data Security
We implement reasonable technical and organisational measures to protect your information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
While we strive to protect your information, no online system can guarantee absolute security.
11. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Maintain user accounts
Meet legal obligations
Resolve disputes
Improve our services
12. Third-Party Services
The OneControl platform may make use of trusted third-party services including cloud hosting, push notification services, analytics and payment providers.
These providers process information only as necessary to deliver their services.
13. Children’s Privacy
OneControl products are not intended for use by children under the age of 18.
We do not knowingly collect personal information from children.
14. Your Rights
Subject to applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent where applicable
Object to certain processing activities
Requests may be submitted using the contact details below.
15. South African Privacy Law
OneControl complies with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African privacy legislation.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Changes become effective immediately upon publication on this website.
The “Last Updated” date at the top of this page will indicate the latest revision.
17. Contact Us
If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us.
OneControl
Email: privacy@onecontrol.co.za
Website: https://onecontrol.co.za
South Africa
© 2026 OneControl. All rights reserved.
