Shipping Policy
Shipping and Delivery Policy
Last updated: August 2026
OneControl hardware (gate controllers, alarm communicators, and fence controllers) is sold on a wholesale basis to registered security installers and distributors — we do not sell devices directly to end consumers. If you’re a homeowner or business looking to have a OneControl system installed, please contact a registered installer in your area rather than ordering directly from us.
How to Purchase
OneControl hardware is only sold to registered, approved installers and distributors. If you haven’t already been approved, start by registering on our [Become a OneControl Installer or Distributor] page — we review every application to ensure OneControl systems are installed by competent, legitimate security professionals.
Once approved, you’ll receive wholesale pricing and instructions for placing orders directly with us.
Payment: hardware orders are paid via direct EFT deposit into our business bank account. Banking details are provided on invoice once your order is confirmed. We do not process hardware/device purchases through PayFast — PayFast on our website and in the OneControl app is used exclusively for OneControl Pro subscription upgrades, which are a digital feature unlock with nothing to ship.
Shipping
We do not currently offer shipping. Confirmed orders are available for collection from [your collection address/area] once payment has been received. We are working on introducing a shipping/courier option for installers and distributors outside our immediate area — this policy will be updated as soon as that becomes available.
If you’re a distributor outside our collection area and would like to discuss delivery arrangements in the meantime, contact us directly and we’ll do our best to accommodate you on a case-by-case basis.
Order Confirmation and Lead Times
Once payment is received, we’ll confirm your order and provide an expected collection date, typically within 1 business day, depending on stock availability.
Questions
For questions about the wholesale order process, contact us at support@onecontrol.co.za or +27 87 379 7955. To apply to become a registered installer or distributor, see our [Become a OneControl Installer or Distributor] page.
